Connected Field Service

Connect your Front Line Workers, Operations and Equipment with IOT, Cloud services and mobile, Wearable technologies. Our team has extensive operations experience across multiple industries – we can help you deploy AR technologies for your teams and customers.

 

Connected Field Service  →
Handsfree Remote Assist  →
Holographic Guides  →
Layout & Visualise →
Field Kits & Cloud Concierge →
Contact a Specialist

Dynamics 365 Connected Field Service

Move from a costly break-fix model to proactive, predictive Maintenance

With connected field service solutions, you can remotely monitor the smart product you’ve sold to your customer. That way, you can get the insights you need to do predictive maintenance—and minimize your customer’s downtime.

For both predicted and unexpected maintenance issues, you can speed up repair time by getting alerts and dispatching technicians using skills-based assignments—and by empowering service technicians with complete customer insight, real-time guidance, and cross-team collaboration.

Field Service Flow

Work orders

Allow customers to create work orders from a portal or automatically create based on predefined triggers or manually. Create work orders from sales opportunities, cases

Agreements

Define and create agreements
Automatically generate work orders and invoices at predefined intervals for recurring service. Ensure SLA adherence, agreement sub-statuses

Azure IoT

Automate work orders based on IoT triggers (using Microsoft Flow). Automatically self-heal or schedule technician

   

Schedule & dispatch

Universal Resource Scheduling (URS) ensures only available technicians can be scheduled

Intelligent Scheduling Optimization

Manual: dispatcher identifies people and schedules accordingly

Semi-automated: Potential qualified resources are suggested based on set criteria

Fully Automated: Algorithm, combined with goals/constraints,
schedules automatically

 

 Mobility

Easily scan barcodes of parts, access product manuals, turn-by-turn directions. Quickly view schedules, browse work orders, bookings and use GPS to navigate. Electronically complete works order with customers e-signing onsite. On or offline submission, uploads automatically when reconnected

Remote Assist

Leverage senior technician talent to assist more junior technicians remotely via HoloLens & Remote Assist technology

Guides

Help technicians learn new skills faster, and provide technicians with step-by-step instructions on how to complete a task

Bots

Use bots to assist in quickly locating customer and product information (schematics, diagrams and more)

Customer portals

Empower customers to create work orders through a self-service portal

Live technician tracking

Visually track the technician in route to the service site

Text notifications

Automatically notify customers of technician status

Customer history

Arm the technician with a 360-degree view of the customer’s journey and more

 

Power BI dashboards

Analyze and visualize data to glean insights to help in better decision-making

Azure IoT data streams

End break/fix to proactive and predictive service through IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform

ERP integration

Easy integration and inventory tracking

 

Dynamics 365 Remote Assist

Collaborate hands-free with remote experts, customers and trainers to get a faster fix, client understanding and experienced guidance. Tap into enterprise data and documentation at the point of need while making a lasting recording of events.

The HoloLens2 provides a powerful holographic communication tool in Dynamics 365 Remote Assist – allowing video calls and collaboration with other users or MS Teams in your company and outside your company. 

Wearable mobile apps for field service

We integrate and support the Dynamics Connected Field Service stack, powered by Azure, in your company Cloud environment or as a separate secure Cloud managed by our Team. Custom apps and integration with Android handsets and headsets are developed and supported by our experienced team of specialists.

 

Mobile Applications on Tablet and Handheld

We supply, support and deliver cross platform mobile apps as well as the hardware and accessories.

Mobile phones and tablets are essential ‘companion devices’ to augmented reality headsets, providing rapid commincation and navigation of data in the field.

Realwear HMT Augmented Reality Headsets

We supply and support the Realwear HMT1 and HMT1-1Z1 Augmented Reality Headsets along with Helmets, clips and other essentials for successful remote working in hazardous environments.

We can assist in company training and deployment and also offer our Cloud Concierge and Field Kits to get you working with your customers in the field from day-one.

Microsoft HoloLens2 Augmented Reality Headset

The HoloLens2 provides an unlimited holographic workspace to collaborate on calls, documents and remotely mark-up the real world.

We are authorised to supply and support the HoloLens2 and Accessories worldwide.  We back this up with essential Field Kits and Remote Computing systems to ensure your applications can be deployed wherever you need them.

Dynamics 365 Guides

The HoloLens2 brings spatially-aware Holographic Guides to your Field Operations, Factory Floor and those of your Customers. Interactive sets of rich media instruction cards can step through complex procedures.

Video, documents and links to enterprise systems allow for on-site instruction and data capture during the process. Detailed data analyses offer insight over competence and performance improvement over time.

Dynamics 365 Visualisation

Your Sales and Installation teams can use the power of rich 3D models displayed using Augmented Reality in your customer’s environment.

They’re deployable as an add-on to your exisiting Cloud MS environment or we can host it for you as part of our Cloud Concierge service

Dynamics 365 Product Visualise

Help your sellers meet their customers’ needs faster with mixed reality. Using Dynamics 365 Product Visualise, now in preview for iOS, sales representatives can place a 3D digital twin of a product in their customer’s environment, let them explore it as if it’s physically there, and make detailed notes about their requirements.

Dynamics 365 Layout

Bring physical designs from concept to completion with confidence. Import 3D models to experience room layouts as holograms in the physical world or in virtual reality. Share your vision with stakeholders and easily edit layouts in real-world scale, so you can make better decisions before you build.

This is being transferred to Dynamics 365 Guides for 2021 so it’s not available to new users right now. Still, if you’d like to see it in action, contact us for a preview Demo of how it works..

Field Kits & Cloud Concierge

New technologies take time to Assess, Procure, Pilot and Deploy. We take a lot of the pain out of the process by providing pre-configured and optimised Field Kits for Augmented Reality. These can be immediately and securely deployed on a separate Cloud environment where you can safely test and scale the system without impacting on your internal IT environment.

Field Kits

The latest AR Headsets come ready to use out-of-the-box but that doesn’t mean they’re ready for Field Use. Our optimised Field Kits add the essential extras to provide a functional and reliable AR experience in the field.

Field Kits are also available for Remote Computing, Displays and other Covid-secure working practices

Options include:

  • 1 or 2 AR Headsets (can be mixed models)
  • Tablet or Graphics computer and/or Mobile Phone
  • 4G/5G Internet with fast Wifi and Gigabit LAN
  • Backup Batteries or portable UPS
  • PPE Vest with Pockets for Wifi & Batteries
  • Helmet and Clips or Bump Caps
  • Extra  USBC and LAN cables

Cloud Concierge

Trying to deploy a new, proof-of-concept AR system that allows secure collaboration between your team and your Customer isn’t easy, or fast. We help you get started with our Cloud Concierge service.

Our team will configure a secure Field Cloud environment in M365 that allows your team and Customer to collaborate safely on calls, files and projects. We’ll configure equipment and provide remote onboarding and support for you and your customer to ensure a successful collaboration.

Concierge benefits can include:

  • Cloud Instance configuration, User licensing and Onboarding
  • Equipment and Kit configuration & Training
  • MS Teams file shares and User coordination
  • Holographic Guides for Training and Equipment instruction (for your products as well as our kits)